How to Delete Your PayTM Account

PayTM is a popular online recharge provider. They are doing awesomely great in their mobile recharge business, but from the last few months, they are trying to become one of the biggest players in the e-commerce space of India.

Delete Your PayTM Account

I like the services that PayTM provide. However, you may don’t wish to continue your journey with Paytm and delete your Paytm account. If you are looking for a solution for deleting your PayTM account, then check below.

I have written about how you can delete a Paytm account. However, you will actually learn how to disable your Paytm account step by step, as there is no direct way to delete a Paytm account permanently.

Read more from Brighter Guide:

How to Delete Your Paytm Account Permanently

paytm account

As we’ve already mentioned above, there is no straightforward way of deleting your Paytm account. To do this, you have to request this from the Paytm team to do this for you.

But before you do so, make sure that you have already used up or transferred the funds to your account. You may transfer your funds to a bank account or another Paytm account.

Note: Closing your Paytm account or deleting your PayTM account means that your mobile number will be unlinked, and the associated login details will become invalid. And even your bank account linked to it. So make sure you know all this before you delete your PayTM account.

To delete the PayTM account, go to the 24×7 Help section of their website. On the “Help us understand your concern section, click on My Account. The “Issue category” subsection will appear, then select I want to close/delete my account. Next, choose the reason for closing your account or your reason to delete the PayTM account.

After this, you will be given some reminders before you make your final decision on the deletion of your account.

Click on the Message us button that is found after the list of reminders. The Paytm team will immediately contact you to confirm the reasons for deleting your account. Just tell them that you don’t want to have a Paytm account anymore, and I’m sure that they will grant your request immediately.

After verifying the details of your request, you will be sent an SMS via the registered mobile number on your account. This message will contain the link that you will use to close your Paytm account. Follow the link to confirm the request to delete/close your account.

Some Other Info About Deleting Your Paytm Account

Paytm has two platform options for customers, one is their website –, and another is the Paytm app. Paytm app is a cross-platform app that is available for both Android and iOS users. Maybe you are using Paytm for some time now, but if you notice, there is no option for deleting your account.


So, if you want to delete your account, you have to contact Paytm’s customer service team/customer care through their website. You will have to issue a ticket that contains all the details of why you want to delete/close your Paytm account. Before issuing this request, make sure that you have transferred or used up all your remaining funds. You can also get in touch with the PayTM payments bank helpline and request closure of your account or delete the PayTM account from your phone. You can easily check and access your transaction history, change profile settings from the profile icon and money/money transactions, or clarify issues. If you wish to stop using FASTag, you can always call the PayTM customer team to raise a closure request. Ask us about PayTM money, how to delete PayTM business account/delete PayTM payment bank, updates of PayTM, PayTM services, PayTM profile section, PayTM server PayTM, options for request, deletion request/delete request, Paytm Customer care, Ownership details, automatic method, PayTM profile section, delete PayTM KYC account, option for request or anything from the article. 

I think I’m able to help you stay tuned with us for more useful posts. Moreover, comment below if you found this step process post helpful or if you have any questions.

109 thoughts on “How to Delete Your PayTM Account”

  1. I want to delete paytm account. Because registered email mobile number is deactivate so change mob number this email id

    • Hi Harishchandra, i can’t delete your paytm account, but you can. Just Follow the steps mentioned in this blog post and i’m sure you will be able to delete your paytm account.

    • Naveen, Go to your ‘Profile’ under ‘Your Account’ after you login to paytm. Then Click on ‘Change’ beside your mobile number and change your mobile number.

    • Narendra i have written about it on the post, Have you tried contacting the customer care. read the post and follow it step by step.

    • In such case you may first add your email id on your paytm account by going to your paytm account settings and then email paytm support for deleting your account.

    • Currently it’s not possible to delete paytm transaction and recharge history .. but may be in the future there will be option to do this.

  2. Plz give me paytm costume care number,that number is not valid which is got me, from internet I have to delete own paytnm account also
    Sunil Kumar

  3. How sign in my account without mobile no beacause it’s blocked. Is there any way to log in by gmail please tell me.

  4. My Paytm account got blocked and customer care is not responsing properly. I have shared my bank statement also from which i made all payment for purchase. what should i do now to get my account un-blocked.

    • Hi Shruti you can send mail to [email protected] to remove your mobile number
      Or you can use forgot password option and then select mobile number
      An OTP will come on your mobile number, then you can make an account on Paytm

  5. Dear Sagar, most helpful. My problem is that I have lost the paytm verification code. How do I retrieve it? When I try to start the process afresh I am toldI am already registered. I have only one mobile no.
    Perhaps the best way put, assuming that paytm will not send me a new verification code , is to close my present account and then set up a new account afresh.

    Shall appr Coates your advice. BTW, my mail to [email protected] ,sent more than 24 hrs ago, is yet to elicit a response.

    Many thanks

    Rajiva Misra

  6. whenever i want to sign up but i get error of already ragister no. soo kindly plzz give suggestion wat i do???

  7. Comment: I am not able to change mobail number.
    changing time looks
    your account is regestered as a merchant so mobail can not be changed.

  8. I m facing problem from last 4 month to adding money to paytm wallet
    Through net banking service and debit card number.
    I tried to add money through different a/c same error comes that your otp is wrong.
    N your Paytm has been declined by your bank due to invalid card details. Please enter valid details and try again Or contact your bank for any queries

    So I request you to deactivate my accounts
    As I check my card details that were alright and tried to different bank account same problems is been faced by me.

  9. I want to delete my paytm account, because I opened account so I close my account account. I can not use my another paytm amount sumit of 1522. Plz help me,n tell me the solution that how will I use my balance money. Thnx

  10. I want my paytm account to be deactivated as it is hacked . I fell a trap to some fraud so called paytm employees and have lost a good amount of money .But with 3 rs balance in my account transactions are still going on obviously by the fraudsters.

    24 march ,10 am
    We have successfully sent Rs. 6850.00 to XXXXXXX7677 . Your reference number for this transaction is 8016095758

    24 March ,5 pm
    Rs. 5050.00 has been paid to my allaha by 99XXXX6353. For future reference, wallet transaction id is 8035540374.

    I am getting SMS and emails of these transactions, but I have no connection with them.

    Only uninstalling and reinstalling the app is not a permanant solution to this .

    I want my account to be deactivated as soon as possible.

  11. They dont respond any other way to delete your a/c with this fraud company Paytm? They advertise something in the display pic and deliver half of the product and give stupid excuses “its in the display image but not in the description” you moron display image is describing the product visually. If not why would you put the picture? You advertise something and send something else is a case of fraud and usually in cases like this they take unusually long time to get back to you so you cant even return the product. I would suggest take your business else where.

  12. I want change my paytm mobile number because my number has been lost so i want change my number but it is not possible bcz of otp

  13. Paytm does not accept emails from paying customers anymore. I tried. I got an auto reply telling me to use the app. If you have no smart phone or just don’t want their stupid app, you will be punished.

    • True Bank debited an amount of Rs.1000/- 5-2-2018 and they did not refunded as on date after several request through email and twitter.

  14. Hi I got much problem due to lost my old mobile number now i couldn’t update kyc and can’t transfer from paytm too rusk please give solution

  15. I forgot my paytm password and i want reset it. but i couln’t. i cannot register my e-mail address. I register only my mobile number. can u help me???? I tried to call this number 01203888388 but it says “this number not exist”.

  16. Hi,
    I want to delete my account/number from paytm because I have lost my number and i want to delete my number from paytm account and now I am unable to update my aadhar with another number, when I am using my aadhar that time i get message “This aadhar is already updated on another number/account. So please delete my number asap then i will active another paytm number from this aadhar.

  17. Hi Team,

    My name is Parth Acharya.

    I have sent the transaction using UPI from my paytm account to wrong account of Bank of india patan branch

    Please help me in this if you can hold the transaction or other way.

    Please find the screenshot of the transaction details.

  18. please delete your paytm account officially. They are cheating even after deleting paytm app from your mobile. Don’t link your paytm account with your bank account. I lost my money.

  19. I followed all the requirements and submitted every documents they asked me. However they keep closing my query by asking for the same information again. They refuse to close the account. This is clearly cheating and I don’t have a physical office to visit for solving this problem. I request someone to kindly help me out of this mess.


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