PayPal Customer Service: Call, Email & Live Chat – All Info

As a long-time PayPal account holder, I know firsthand the importance of knowing how to contact PayPal customer service at any time. The Paypal customer service is a vital avenue to address all your account concerns and issues regarding merchants, transactions, rates, and many other concerns.

paypal customer service

Typical issues

From time to time, you will encounter some problems regarding transactions or features, for instance, that you do not know how to fix. And this is why knowing how to reach PayPal representatives is of utmost importance. Do not forget that we are talking about our money here.

So when you encounter an issue, be it about features, profiles, rates, transactions, merchants, or any other, it helps to have the PayPal contact information on hand. It helps to know how to contact other involved parties such as your bank. All you have to do is save all the contact info that we will provide here. It would be a hassle when you need the contact info the most, and you will still have to search all over the internet to get their customer service number.

Here are a few of the common issues on PayPal:

  • Sales Tax Rates or examples of rates
  • Profile settings
  • Unauthorized transaction report or transaction disputes
  • Merchant service options or inquiries from non-US merchants
  • Shipping Rates
  • Delivery Time Frames

These are only a few of the concerns that users send messages to customer service about from time to time. Meanwhile, let’s dive into the details of reaching out to customer service. Get a pen and paper or use your mobile phone and save this contact information now.

How to contact PayPal

There are a couple of ways that you can reach PayPal’s customer service. That means if you are unable to reach them through the hotline, there are other methods that you can still contact them. These avenues are:

  • Phone Hotline
  • Email
  • Live Chat
  • Twitter Handle

Basically, the phone hotline and the email are the ones that are the accepted and more convenient way to reach PayPal’s customer service. The Twitter handle would be just for general concerns that do not require an immediate response. It’s hard to imagine that PayPal would have some personnel actually monitoring their social media when they are already overwhelmed by their hotlines and email inbox.

PayPal phone hotline

The most convenient and easiest way to contact PayPal is through their hotline. This will deliver you straight to PayPal’s customer service. Through their hotlines, you will at least get an immediate answer to your concerns and queries.

When you call PayPal’s hotline, try to be clear about your concerns. Go straight to the point and avoid adding unnecessary details to your story. This way, the person on the other end of the line will better understand what your issues are all about. This will also easily verify your account issues.

Also, make it a point to remember the name of the customer service you are talking to. At the end of the conversation, you will be given a reference number identifying your concern. This is for when you call again with the same unsolved issue. They can raise your concern to a more technical and advanced department to handle your situation. Here are PayPal’s Hotline numbers:

PayPal customer service

  • 888-221-1161
  • 00 1 402-935-2050 (if calling from outside the U.S.)
  • Paypal’s customer service 1-800 number

UK landline or UK mobile number

  • 0800 358 7911
  • 00353 1 436 9004 (if calling from outside the U.K.)

London Customer Service

  • 0800 3587929

PayPal for Business Accounts

  • 1800 729 725

Note: International call charges may apply and are dependent on the terms of agreement with your network provider. Thus, it is better to check it with your provider first before making an international call.

If you call to raise your concerns, take note of the office hours when their customer service personnel are online. For general queries that you want to be answered relatively, their office hours would be 8:00 am to 8:30 pm. That is from Monday to Saturday. And on Sunday, that 9:00 am to 8:30 pm.

For claims that you want to address or report to them, you may call from 8:00 am to 8:30 pm. That is from Monday to Friday. On Saturday, it is from 8:00 am to 6:30 pm. On Sunday, call PayPal’s customer service from 9:00 am to 6:30 pm.

PayPal email

Another way to contact PayPal is through email. This might not be the fastest way to reach and talk to their customer service representative, but it is still effective. So if your concern is important but does not have to be immediate, you can use this method to reach them.

PayPal does not use a traditional emailing method. To email them, you will have to log in first to your PayPal account using a web browser. Your mobile phone web browser will do, but I would suggest using your PC or laptop’s web browser.

The latest Google Chrome will be the best choice as it is armed with the latest technology like a flash player and a much-secured connection. This way, you can be more at ease when you go online and try to contact PayPal.

How to email PayPal

If you do not know how to email PayPal using your PayPal account, here is a brief instruction that you can follow. Try to keep up so you will find it immediately in one try.

  1. From your device’s web browser, open a new tab.

  2. On the new tab, go to PayPal’s official website. That should be

  3. When you get to the PayPal main page, click on the Login button on the page’s top right.PayPal Main Page

  4. Another page will load, and it will require you to enter your PayPal email address and password. Just type in the required information and press Enter key.PayPal Log In Account

  5. When you are finally logged in, scroll down to the bottom of the page.

  6. Find the Contact Us button and click on it.

  7. On the next page, click on the ‘Tell us why you’re contacting PayPal’ or the ‘Message Center.’Message Center

  8. Now click on the ‘Email Us’ and make sure to follow the on-screen instructions.Email Us

  9. Finally, you will be served with a blank page where you can type in your concern. Just hit Send when you are done.

PayPal Twitter

For less urgent issues, you can get the attention of PayPal through their Twitter handles. Just tag them if ever you have any queries.

  • @PayPal
  • @AskPayPalPayPal Twitter

In case you cannot access your account.

There is still a way to email PayPal’s customer service for issues regarding inaccessible accounts like a forgotten password or compromised account.

  1. Just go to PayPal’s official website and scroll down to find ‘Help & Contact.’
  2. Click on it to go to the Help Centre.’
  3. Scroll down again and find the ‘Contact Us’ button on the right bottom side.
  4. Click on it, and you will see a ‘Ask a question.’
  5. Type your queries or choose the given common issues just right under it.
  6. You will be served with some relevant answers or instructions on how you can fix the problem.

You may also click this link for direct queries using their email service.


You should know how to contact PayPal or send a customer service message even if there is no problem at hand. Just a mere inquiry will be useful, especially when their official customer service representatives are the ones to answer it for you. 

So in today’s question, in your time with PayPal, what was the most annoying problem you encounter? Was it fixed with the help of their customer service personnel? Tell us in the comment section. We would love to know your experience so we can get to help other readers as well. Ask us about the terms of service, customer service agents or customer care service in the comment box below.

If you have other questions regarding this page topic, feel free to leave a comment down below. We will answer them as soon as we can.

2 thoughts on “PayPal Customer Service: Call, Email & Live Chat – All Info”

  1. Purchase an item online, paid with PayPal. After 2 weeks, tracking showed item Not in System. Contacted PayPal and they asked me to try to resolve with seller. PayPal sent notice, dispute would be closed on 15th unless I contacted them. Still don’t have item, PayPal says they discovered suspicious activity on my account and I need to change my password. (They do this almost every time I try to log on, or pay with PayPal). Changed password, would not let me log on, dispute case now closed and I do not have my product. I DO NOT WANT TO CHANGE MY PASSWORD AGAIN, If I have to to use PayPal, BYE BYE PayPal.

  2. Hi, bonjour, wish to talk to Suport ,I have problème to öppen my PayPal the adress is ok, the parole is okay, but It’s say error and that I need to connect bank card or credit card…
    I don’t understand why and what is wrong……Here in Sweden The people I consulted include my bank don’t understand it too….
    Please ???? waiting Suport contact to explain and /or guide me true if possible or may be I took registrated a wrong PayPal App ….!!!**Obs!!! Forgot mentionne I am new ,only some weeks ago I opened. .. NEVER used before…

    !!** OBS !!! To your knowledge !!!
    I registrated 2 two mail adresses for the account.
    Thank for your assistance

    I speak French and Swedish too


Leave a Comment