Helzberg Diamonds Review: Can You Get Your Money’s Worth?

Explore our Helzberg Diamonds review because we reveal insights into their century-old legacy, customer experiences, and diamond collections, guiding you to make a well-informed choice for your jewelry investment.

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Step into the sparkling universe of Helzberg Diamonds, a brand that has been a cornerstone in the jewelry industry for over a century. Helzberg offers a wide array of options that promise quality and elegance. From their ethically sourced diamonds to their impeccable customer service, discover why this Kansas-based jeweler has remained a go-to destination for jewelry connoisseurs.

In this comprehensive Helzberg Diamonds review, we’ll unravel the facets that make Helzberg a trusted name for diamond enthusiasts and lovebirds alike. Stay and see if this diamond firm is the place for your diamond purchase question. Let’s start with this review from BrighterGuide.

Key Takeaways


  • Helzberg Diamonds offers a wide range of diamond jewelry but has received mixed reviews on customer service and is considered expensive by some middle-income customers.
  • The company provides both natural and lab-grown diamonds, catering to different customer needs and ethical considerations.
  • Customization options are limited at Helzberg, which may be a drawback for those looking for a unique setting or specific diamond specifications.
Helzberg Diamond encrusted Ring

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About Helzberg Diamonds

Berkshire Hathaway Incorporated owns long-standing Helzberg Diamonds, a Berkshire Hathaway Subsidiary. One of the largest jewelry retailers and most trusted gold and diamond businesses in the country is Helzberg Diamonds. The business was founded over 100 years ago by Morris Helzberg in Kansas City.

With this information, discussing the brand’s history, from Barnett Helzberg Sr. to Barnett Helzberg Jr., and its current owners are easy.

The current owner

After Berkshire Hathaway bought Helzberg Diamonds Shops, Inc., we think its image and values have altered. Here are five things to remember about your entire buying experience:

  • Customer Service: Helzberg Diamonds’ customer care reviews have been mixed since it became a Berkshire Hathaway subsidiary. Customer appreciation varies—some have had pleasant experiences, while others comment about pushy or inexperienced salespeople offering poor service.
  • Diamond Prices: There is some concern about Helzberg Diamonds’ pricing. Some middle-income customers think the company is expensive. This is because their annual sales indicate that the prices are greater than at other diamond lines.
  • Kansas City’s Legacy: Helzberg Diamonds began its journey in Kansas City in 1915. The Kansas City Business Journal reported this. The company has been selling gold and diamonds for years, elevating its history and reputation.
  • Exact Setting: Unlike some other jewelry chains that allow for a beautiful, custom setting, Helzberg Diamonds doesn’t offer many jewelry setting possibilities. Customers can’t choose their setting and stone, which limits options in the category of diamonds.
  • Payment Plans: Helzberg Diamonds allows for lump sum payments but also offers customers payment plans. These plans can be paid in monthly payments. This contributes to a no-hassle shopping experience for those who may not be able to pay all at once.
Helzberg Diamond Review store interior

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Looking at the Brand’s History, Helzberg Diamond Shops, Inc. 

For over a century, Helzberg Diamonds has been one of the largest jewelry retailers that have sold exquisite diamonds and diamond jewelry. Founded by Morris Helzberg in Kansas City in 1915, the company has undergone several changes, making its history intriguing. 

Notably, Barnett Helzberg Sr. and Barnett Helzberg Jr. have contributed to its legacy. Today, Helzberg Diamonds is distinguished for its quality and customer service, or customer care, as some may call it.

Their diamond engagement rings, diamond solitaire, and diamond pendant collections have made them a popular destination for stunning things. In the diamond purchase process, Helzberg Diamonds is noted for its attention to detail, like offering diamonds with certificates while avoiding lesser certificates. Their annual revenue indicates strong customer appreciation and stability among middle-income customers.

You can find them in various country locations, including downtown locations and strip malls, making your entire buying experience comfortable through their no-hassle shopping approach.

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Should You Buy Your Engagement Ring from Helzberg Diamonds?

Deciding where to buy your engagement ring is a significant choice, and Helzberg Diamonds offers several compelling reasons to consider them. First, they have a long-standing reputation for quality and trustworthiness, having been in the jewelry business for over a century. This longevity speaks volumes about their commitment to customer satisfaction and product excellence.

Second, Helzberg offers a wide range of options to suit various tastes and budgets. Whether you’re looking for a classic solitaire or a more elaborate design, you’re likely to find something that aligns with your vision. They also offer customization services, allowing you to create a ring that’s uniquely yours.

Third, Helzberg is known for their ethical sourcing practices. If you’re concerned about the origins of your diamond, you can rest easy knowing that Helzberg adheres to responsible sourcing guidelines.

However, it’s worth noting that while Helzberg offers quality and variety, they may not be the most budget-friendly option on the market. Their brand reputation and quality assurance often come with a premium price tag.

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What Most People Don’t Know About Helzberg

Helzberg Diamond ring closeup

Customers are often in the dark about the exact diamond or natural diamond seed quality of pre-set rings, therefore they don’t know what they’re buying in real time.

  • Customization Limits: The diamond and custom setting or exact setting of Helzberg’s engagement rings can’t be modified to suit the person’s individual taste or preference for a diamond sterling silver necklace or a diamond key pendant.
  • Value: Helzberg Diamonds’ ready-made engagement rings may seem expensive when compared to the diamond prices in the market, so be sure to check your billing statements to avoid false statements.
  • Customer Reviews: To determine if Helzberg Diamond Engagement rings meet quality standards, go through the customer reviews. Also, check the Kansas City Business Journal for more insights into one of Kansas City’s oldest companies. By doing so, you’ll be well-informed whether Helzberg Diamonds is the right diamond firm or diamond jeweler for your masterpiece diamonds or natural diamond earrings.
  • The Costs: Discuss whether Helzberg Diamonds, a prominent diamond firm and one of the largest jewelry retailers, is the right store for your diamond engagement wedding ring. As a Berkshire Hathaway Subsidiary, the brand has a long history, going back to its origins in Kansas City with Morris Helzberg and later taken forward by the efforts of Barnett Helzberg Sr. and Barnett Helzberg Jr.

Consider the value and quality of the diamond, including aspects like ideal cut diamond, diamond shape, and diamond lines, while comparing diamond prices and monthly payments options. The famous Helzberg Diamond Shops Inc. store has sold exquisite diamonds and diamond jewelry, including gold diamond engagement rings and diamond solitaire, for years. Their annual sales are a testament to their place in the market.

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Customer Service/Customer Care

However, there’s a split opinion on Helzberg Diamonds’ customer service. Some clients laud the brand for its customer appreciation, especially among middle-income customers, while others have experiences that they describe as bad customer service. The brand’s reputation in the Kansas City Business Journal and other outlets might give you some insight into what to expect in terms of customer service.

Helzberg Diamond Review customer support

Price Comparisons

Some clients have stated that Helzberg Diamonds’ pricing for category of diamonds such as black diamond, carat diamonds, or Shaw diamond are higher than those of other diamond jewelry stores. For those with diamond purchase questions, research and compare prices in real time with other retailers for the best deal. You might also want to look into comments about diamond cutting and diamonds with certificates versus those with lesser certificates.

More Options and Better Rates

If you are not bound by the exact setting or custom setting that Helzberg Diamonds offers, try different jewelry chains. You may also try online retailers for more alternatives and better rates. They may offer different types of diamonds like lab grown diamonds, natural diamond seed, or lab-made diamonds in beautiful settings. You might find a diamond engagement ring that fits your criteria at a lower lump sum payment. Also, you might discover others with more flexible customers payment plans.

You and Your Money Will Determine if Helzberg Diamonds is Worth it

When evaluating whether Helzberg Diamonds, a diamond firm and one of the largest jewelry retailers in the U.S., is the right choice for your diamond engagement wedding ring, consider a variety of factors. The company, a Berkshire Hathaway Subsidiary, has had a long journey since its Kansas City roots, established by Morris Helzberg and later shepherded by Barnett Helzberg Sr. and Barnett Helzberg Jr. It has various additional locations, so whether you prefer country locations or downtown locations, you’ve got options.

The Masterpiece Collection Has Issues

Helzberg Diamonds’ Masterpiece Collection includes exquisite diamonds in a variety of diamond shapes and carat diamonds. These diamonds may even include ideal-cut diamonds. However, there are a few caveats you should consider when making a diamond purchase, especially if you have specific diamond purchase questions.

Customer Service Woes

Customers often say that Helzberg Diamonds delivers poor customer service or what some might call bad customer service. This could be problematic when you are buying an important diamond engagement ring or diamond pendant. Such experiences may leave customers feeling underappreciated, despite the company’s efforts at customer appreciation.

Customer Devaluation and Diamond Quality

Helzberg Diamonds sometimes makes false statements about how great their Masterpiece diamonds are, a topic often covered in comments about diamond cutting. This can create a situation where clients feel their concerns about diamond prices or diamond semi-quality are not being heard. They may even question the real-time value of their Helzberg diamond engagement ring.

Limited Customization

While the Masterpiece Collection includes a range of diamonds, they don’t provide as many sets with exact diamond specifications or custom settings as other diamond jewelry stores. This can make it difficult for customers who are looking for an anniversary wedding band ring or a DIAMOND Sterling Silver Necklace to find and customize their ideal piece.

Higher Pricing

The Masterpiece Collection includes high-end items, but online diamond merchants may offer similar stones for less, which might be a necessity off sale. When considering the lump sum payment or monthly payments, customers might feel they are not getting their money’s worth. Always be careful to check your billing statements for any discrepancies.

Boutique Experience

Helzberg Diamonds’ boutiques may not be as luxurious as some competitors, but they often appear in strip malls and mall stores. Despite this, some find their buying experience less than ideal, describing the salespeople as pushy and the customer care far from the comfort of no-hassle shopping.

Helzberg Diamonds Makes More Than Diamonds

Helzberg Diamonds, a diamond jeweler in Kansas City and a Berkshire Hathaway subsidiary, offers more than just sparkling carat diamonds. Diamond engagement rings, earrings, and other types of diamond jewelry like diamond pendants are available in their assortment. Each piece is a work of art, meticulously crafted into its exact setting by Helzberg’s skilled artisans.

Endorsed by the Kansas City Business Journal as one of the largest jewelry retailers, Helzberg Diamonds ensures high-quality jewelry. Their diamonds are picked for their brilliance and fire—whether it’s a diamond solitaire or a trendy Shaw diamond—and are set in designs created to highlight the gem’s natural beauty. Moreover, Helzberg Diamonds also provides diamonds with certificates, adding an extra layer of trust to the buying experience.

Known for its legacy that dates back to Morris Helzberg and later managed by Barnett Helzberg Sr. and Barnett Helzberg Jr., Helzberg Diamonds’ jewelry is renowned for its quality and craftsmanship. Furthermore, it’s known for gorgeous designs, which are often the topic of comments about diamond cutting. Their assortment includes both natural diamonds and lab grown diamonds, offering choices for a wide range of customers.

Bridal Bands

Wedding bands, or as Helzberg Diamond Shops, Inc. likes to refer to them, anniversary bands, symbolize a couple’s eternal union. They have various styles that range from basic diamond bands to trendy and creative anniversary wedding band rings.

Helzberg Diamonds has wedding bands for every taste and preference. Its collection has something for those looking for diamond shared prong designs or gold diamond wedding rings. The selection caters to customers in various country locations. Thus, providing an opportunity for comfortable, no-hassle shopping at both downtown locations and strip malls.

Diamond Engagement Rings: Lovely Selection

When it comes to diamond engagement rings, Helzberg Diamond Engagement offers a wide range of options. Considerations of price, quality, and customization should be front and center during the entire experience. They also offer a variety of diamond shapes and diamond lines that suit any category of diamonds, from exquisite diamonds to fake diamonds for those who prefer an alternative.

  • Price: Helzberg helps you consider your budget by providing monthly payments and customer payment plans, making diamonds affordable for middle-income customers.
  • Quality: As a reputable diamond firm, they sell high-quality diamonds that range from ideal cut diamonds to diamond semi-mounts. 
  • Customization: Whether you want a ready-made ring or a custom setting, Helzberg offers it all.

Fleur de Lis diamond engagement wedding rings from Helzberg Diamonds, part of their -Helzberg Diamonds – Fleur de Lis collection, are stunning and unique. They are adding a touch of flair to your diamond purchase question.

Necklace with Diamond Pendant

There’s nothing like a DIAMOND Sterling Silver Necklace or a Diamonds Diamond Key Pendant to elevate a look. A Helzberg diamond, selected and designed to highlight diamonds’ beauty and brilliance, can be the perfect accessory to any ensemble, just like the diamond ring on our friend’s finger. Whether you opt for lab-made diamonds or natural diamond seed-based items, you’ll find the selection at Helzberg Diamond Shops to be unparalleled.

So whether you’re looking for a diamond engagement ring or a gold diamond engagement ring, Helzberg Diamonds offers something for everyone, making it easier for customers to navigate the often confusing world of diamond prices and billing statements. With Helzberg, you’re not just buying a piece of jewelry; you’re buying a piece of art.

The Sterling Silver Diamond Ring is Lovely

Helzberg Diamonds, a renowned diamond firm based in Kansas City and a Berkshire Hathaway subsidiary, excels in quality and craftsmanship. Whether it’s a Diamond Sterling Silver Necklace or a diamond ring with an exact setting, Helzberg ensures each carat diamond is top-notch, often capturing comments about diamond cutting in real-time reviews.

Helzberg Labs Can Create Diamonds

Lab-grown diamonds, like those supplied by Helzberg Diamond Shops, Inc., are garnering attention as an ethical and budget-friendly alternative to natural diamonds. But before jumping into the buying experience, here are five things to remember:

  • The Creation Process: A small natural diamond seed is heated and compressed to form a lab-grown diamond. Helzberg Diamond Shops Inc., a Berkshire Hathaway Subsidiary, ensures these labmade diamonds are chemically and physically identical to natural diamonds.
  • Quality and Pricing: Lab-grown diamonds offer an appealing diamond purchase question for budget-conscious consumers without compromising on brilliance. Helzberg’s lab-grown diamonds dazzle just as much as their natural counterparts when set in the right diamond semi or diamond shape.
  • Ethical Sourcing: These diamonds are easier to trace than their mined counterparts. Eco-conscious customers may find this factor integral to their comfortable, no-hassle shopping journey.
  • Variety and Color: From the classic diamond engagement wedding ring to black diamond specialties, lab-grown diamonds come in various diamond lines and categories. Whether you are a fan of Shaw diamond or Carst diamond, the options are plentiful.
  • Resale Value: Although these diamonds may not have the same resale value as natural diamonds, they offer more affordability and ethical sourcing. Such appeals to a different customer base.

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Conclusion

Helzberg Diamonds is owned by Berkshire Hathaway. It sells both natural and lab-grown diamonds to meet a wide range of customer needs. Customer service isn’t always the same, as shown by reviews from users. Some people like the customer service and how much they care about their customers. However, others have had bad customer service experiences with the price and how skilled the salespeople were.

If Helzberg gems interest you, you should also check out how much their gems cost. Even though the diamonds in their Masterpiece Collection are beautiful, you might be able to find better deals at other diamond jewelry shops. Brian Gavin Diamonds and other stores have more setting choices, like tension-set settings, than Helzberg. Customers may find it harder to buy items from Helzberg as a result.

Lastly, Helzberg doesn’t talk enough about how lab-grown diamonds affect the world. Moreover, it doesn’t say how they should be treated properly, which could worry potential customers.

Sources


BrighterGuide is dedicated to providing accurate and relevant information as you explore the wonderful world of diamonds and jewelry. To this end, our writers refer to primary information sources in building each article that appears on this website. These include, but are not limited to, published news articles, government portals, research papers, and more.

  1. History of Helzberg Diamonds – Our story | Helzberg Diamonds. (n.d.). https://www.helzberg.com/the-helzberg-story
  2. American Gem Trade Association. (2019, December 10). Gemstones: The American Gem Trade Association. AGTA. https://agta.org/education/gemstones/
  3. Gemological Institute of America. (n.d.). Gemological Institute Of America | All About Gemstones – GIA. https://www.gia.edu/

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